At QUANTUMWEB SOFTWARE PRIVATE LIMITED, we are dedicated to ensuring a clear and fair refund experience for every user. Our refund process is designed to protect both customers and merchants while maintaining transparency. Refunds are provided only when specific conditions are met and verified through a careful internal review.
Before making any payment, we recommend reading this policy thoroughly to avoid misunderstandings. If a refund is approved, it is generally processed within five to seven business days. We handle each request with attention and fairness.
Submitting a Refund Request
If you believe you qualify for a refund, please send your request through our official support channels. Make sure to include complete and accurate details such as the transaction ID, date, and payment amount. This information helps us verify and process your request more efficiently.
Incomplete or incorrect details can slow down the process or result in denial. We suggest keeping a copy of your transaction receipt or confirmation email to speed up the verification process.
Refund Eligibility
Your eligibility depends on the type of transaction and the status of the service. If the service has already been provided successfully, a refund may not be issued. Violations of our terms of use or misuse of the service can also make a request ineligible.
Some payments may be governed by third-party or partner-specific policies. In those cases, their terms will also be considered. Final decisions regarding refund eligibility are made by our internal team.
Transaction Cancellation
You can cancel a payment only if it has not yet been completed or processed. Cancellation requests should be made as quickly as possible through your dashboard or by contacting our support team. Once a payment goes through, it cannot be reversed automatically.
If that happens, you can still apply for a refund based on eligibility. Always double-check your payment details before confirming a transaction to avoid mistakes.
Handling Disputes
If you see any unauthorized or incorrect transactions in your account, you can file a dispute within the allowed timeframe. Please include supporting documents like payment statements or screenshots to help us investigate.
Every case is reviewed thoroughly, and we may reach out to you for additional clarification. Timely reporting leads to quicker and more accurate resolutions.
About Chargebacks
A chargeback happens when you dispute a charge directly through your bank or card provider. While this is within your rights, we suggest contacting us first, as we can often resolve the issue faster and more smoothly.
Frequent or unjustified chargebacks may result in restrictions on your account. Honest and open communication helps maintain trust and avoid complications.
Refund Processing Time
Once a refund is approved, it typically takes five to seven business days to reflect in your account. Processing times may vary depending on your bank, payment solutions, or external service provider.
We will send you a confirmation by email or platform notification as soon as the refund is processed. Please allow a little extra time due to potential banking delays.
Valid Refund Reasons
Refunds are considered for specific issues such as failed payments, technical errors, or duplicate transactions. These are verified through our internal systems.
Refunds for other reasons are reviewed case by case and approved only under special circumstances. Please review the terms of service and refund policy before submitting a claim.
How Refunds Are Paid
Whenever possible, refunds are returned to the original payment method used. In certain cases, we may offer alternative refund methods, depending on the situation and system availability.
You will be notified about the method being used. Refunds through alternate channels may require additional verification.
Conditions for Refunds
Refunds are issued only when the user has followed our terms and policies. Accounts that are suspended or flagged for misuse are not eligible for refunds.
Refunds are allowed only for valid and active accounts. Duplicate claims for the same issue will not be accepted to ensure fairness.
Non-Refundable Fees
Some charges, like platform service fees or processing costs, may not be refundable. These fees are clearly shown to you before completing your transaction.
These charges help us maintain the platform and provide secure services. We encourage you to review all fees before making a payment.
Subscription Refunds
Refunds for subscriptions are granted under limited conditions. To avoid unwanted charges, we recommend canceling your subscription before the next billing cycle begins.
Once a subscription has started, we typically do not refund for the time already used. However, exceptions may be made depending on the situation and at our sole discretion.
Partial Refunds
In certain cases, such as partial service failures or early cancellations, a full refund may not be necessary. Instead, a partial refund may be offered.
The refund amount is based on usage and the condition of the service at the time of the issue. Once processed, the partial refund is considered final.
Processing Charges on Refunds
Some refunds may include a small deduction to cover administrative or payment solutions costs. This amount will be clearly communicated before the refund is finalized.
This fee is subtracted from the refund total, not added as a separate charge. We always aim to keep such costs as low as possible.
Customer Support Assistance
Our support team is here to assist with all your refund-related queries. You can reach us through the help center, live chat, or email during business hours.
We strive to offer timely updates and helpful responses throughout the process. Your satisfaction is our priority.
Where to Request Refunds
To ensure a secure and efficient process, please submit all refund requests using official communication channels. These include your account dashboard, our support portal, or your registered email address.
We do not accept refund requests through social media or unofficial contacts. This is to ensure your security and the validity of the request.
Policy Updates
We may revise this refund policy from time to time in response to service updates or regulatory changes. If any changes are made, we will inform you through email or platform notifications.
We suggest reviewing this policy periodically. Continued use of our platform after an update means you agree with the latest version.
How to Contact Us
For help with refunds or related matters, please reach out through the official contact section on our platform or email us at operations@quantumwebsoftware.com. Be sure to include all necessary details such as your transaction ID and registered email address.
We are committed to resolving your concerns quickly and respectfully. Your trust is important to us, and we are here to support you every step of the way.